Privacy Policy

About this Policy

In order to provide you with DriversNow's Service (defined below) and give you the best possible experience on our platform, we need to collect and process your personal data. DriversNow connects drivers and logistics employers across South Africa, so it is necessary to our Service that we share certain of your personal data with other users of our Service and with selected third-party providers. Your privacy will always be of paramount importance to us and we are committed to protecting it. This privacy policy ("Policy") explains how, why and when we collect, store, share and use your personal data and outlines the controls and choices you have around sharing your personal data.

DriversNow's service includes all services and websites operated by DriversNow under the domain driversnow.co.za and which are governed by and defined in our Terms of Use located at driversnow.co.za/terms ("Service").

When you use our Service and submit personal data through the Service, you are telling DriversNow that you agree to the terms set out in this Policy as well as the terms set out in our Cookie Declaration. If you do not agree with anything in this Policy, then please let us know and discontinue your use of the Service immediately. This Policy applies if you contact us or we contact you about our Services, whether by telephone, email, text message, post, push notifications or using third-party platforms.

If you are unhappy with the way we are using your personal data or the way we process your request to exercise your rights as a data subject, you have the right to lodge a complaint with the Information Regulator (South Africa), who can be contacted at inforeg@justice.gov.za or your local Data Protection Authority as may be applicable. Alternatively, if you do not agree with the content of this Policy, then please remember that it is your choice whether you want to use the DriversNow Services or not.

Changes to this Policy

We may make changes to this Policy at any time. We will notify you of any changes by posting the changes to this page and updating the "last updated" date at the top of this Policy. If the changes are substantial, we will also let you know via email and/or a prominent notice on our platform, prior to the change becoming effective. You are advised to review this Policy periodically for any changes.

We hope that this Policy will help you understand our privacy commitments to you. If you have any questions about your privacy, your rights, or how to exercise them, please contact our Information Officer using the information provided in the "How to Contact Us" section of this Policy. We will respond to your request within a reasonable period of time upon verification of your identity and no later than within one month of your request.

Scope of this Policy

DriversNow is the owner of the Service and, for the purposes of data protection legislation, processes personal data as a responsible party (data controller).

In the performance of our obligations under this Policy, we will comply with all applicable data protection laws including but not limited to:

• The Protection of Personal Information Act 4 of 2013 ("POPIA") of South Africa; and
• The Promotion of Access to Information Act 2 of 2000 ("PAIA") of South Africa.

Where we process the personal data of data subjects located outside of South Africa, we will also comply with the General Data Protection Regulation ("GDPR") (Regulation (EU) 2016/679) and/or the UK GDPR to the extent applicable.

This Policy does not apply to any third-party applications or software that can be accessed through our Service or that our users elect to integrate with our Services ("Third-Party Services"). Third-Party Services are governed by the terms and privacy policies applicable to your relationship with the third party, and DriversNow accepts no responsibility or liability with respect to Third-Party Services.

Please note that you may not request our Service if you are younger than 18 years old or do not have the legal capacity to conclude legally binding contracts.

Types of personal data we collect and when it is collected

Remember that you control the information you provide to us, and we will always strive to process your information consistently with the purposes for which you've engaged us. You may only send us your own personal data or the information of another data subject where you have their consent to do so or a lawful basis to do so.

Personal data is information that identifies, describes, is capable of being associated with, or could reasonably be linked with a person. Under POPIA, a "person" includes both a natural person and a juristic entity, like a company.

Personal data does not include:

• Information that has been made anonymous so that it does not identify a specific person;
• Permanently de-identified information that does not relate or cannot be traced back to a person specifically; and
• Non-personal aggregated and/or statistical information collected and compiled by us.

We collect your personal data in the following ways:

Sign-Up for Drivers

When a driver chooses to use the Service by setting up a driver profile, we collect personal data such as full name, email address, phone number, IP address, personal identifier, UserID, cookie information (if you have consented to our Cookie Declaration), location, age, gender, race, nationality, profile picture, driving licence type and details, Professional Driving Permit (PrDP) details, years of experience, vehicle and truck types driven, employment history, work experience, references, curriculum vitae (CV), criminal record declaration, disability information, availability, expected salary, skills, and other information you choose to share with us to build and create your profile on DriversNow. We may ask you to provide additional or updated personal data from time to time in order to update or enhance your Profile.

Sign-Up for Companies

When you create a DriversNow company or member account and choose to use our Service, we collect personal data which includes a contact person's name, a contact email address, company name, company registration number, company address, location, number of employees, a contact phone number, job title, fleet types, industry, billing and payment details, data relating to any previous contravention of DriversNow's terms and conditions of use and other information you choose to share with us. You also have the option to provide us with additional personal or other data in order to make your account more personalised.

Attending an event or entering a competition

When you fill out one of our surveys, attend or register for an event or enter one of our competitions, we collect certain personal data needed in order for you to participate in the competition or attend the event, as well as personal data you choose to share with us in a survey. At a minimum, we will collect your name and email address. The exact personal data collected will vary depending on the event, competition or survey. Your personal data is used to allow you to participate in these competitions or surveys on the agreed terms, being the contract between us and your consent.

Interactive data

When you interact with any of our promotional or marketing material or Service, we collect personal data related to your engagement in order to improve the Service and the accuracy of our marketing and promotional activities. This includes technical data such as URL information, cookie data, your IP address, the types of devices you are using to access or connect to the DriversNow Service, unique device IDs, device attributes, browser type, language, operating system and DriversNow application version. Further details about the technical data that is processed by us can be found in our Cookie Declaration. This data is collected on the grounds of DriversNow having a legitimate interest in doing so.

We may use anonymised and aggregated information for purposes that include testing our IT systems, product analytics, improving our Service, generating analytics and insights, and to otherwise measure the reach and effectiveness of our marketing and promotional activities.

How we use your personal data

We use your personal data for the following purposes:

• To provide, operate and maintain the DriversNow Service, including matching drivers with companies and facilitating contact and hiring;
• To create and manage your account and profile on our platform;
• To verify your identity, your driving credentials and your right to work, including reviewing licence, PrDP and CV documentation;
• To process and facilitate job applications, contact requests, messages, shortlisting, offers and placements between drivers and companies;
• To communicate with you about your account, our Service, updates, security alerts and support requests;
• To send you promotional and marketing communications (where you have consented or where we have a legitimate interest);
• To analyse, monitor and improve the performance, safety and security of our Service;
• To detect, prevent and address fraud, abuse, security issues and violations of our Terms of Use or Code of Conduct;
• To comply with our legal, regulatory and tax obligations; and
• To establish, exercise or defend legal claims.

We will only process your personal data where we have a lawful basis to do so under POPIA, including your consent, the performance of a contract with you, compliance with a legal obligation, the pursuit of our legitimate interests (or those of a third party), or where it is necessary to protect your vital interests or those of another person.

Sharing your personal data

DriversNow connects drivers and companies, so sharing certain personal data between these users is essential to our Service. We share your personal data in the following circumstances:

• Between users: We share driver profile information with companies searching the marketplace, and company and job information with drivers, to facilitate hiring. Companies unlock driver contact details in accordance with their chosen pricing plan, and drivers may view company and vacancy information.
• Service providers: We share personal data with third-party service providers who help us operate the Service, including cloud hosting, email delivery, payment processing, analytics, and customer support. These providers process your data on our behalf and under our instructions.
• Legal compliance: We may disclose personal data where required by law, court order, or to cooperate with law enforcement, regulators, or other government authorities, including the Information Regulator.
• Business transfers: If DriversNow is involved in a merger, acquisition, restructure or sale of assets, personal data may be transferred as part of that transaction, subject to the protections of this Policy.
• With your consent: We may share personal data with third parties where you have given us consent to do so.

We do not sell your personal data to third parties. Companies do not receive access to driver CV documents beyond what is necessary for the hiring process and in line with their plan, and drivers' private contact details remain under platform controls.

International transfers of personal data

DriversNow is based in South Africa, but some of our service providers may process personal data outside of South Africa. Where your personal data is transferred outside of South Africa, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with POPIA, such as standard contractual clauses, binding corporate rules, or transfers to countries recognised as providing an adequate level of protection.

Retention of personal data

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. When determining retention periods, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and whether we can achieve our purposes through other means.

If you ask us to delete your account, we will remove your profile from active use on the platform, subject to any retention we are required to maintain for legal, tax or dispute-resolution purposes. Please note that closing your account requires contacting our team, as set out in our Terms of Use.

Security of your personal data

We take the security of your personal data seriously and use appropriate technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure or destruction. These measures include encryption, access controls, secure storage of sensitive documents such as driving licences and CVs (accessible only via short-lived signed links), and regular review of our systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your rights under POPIA

As a data subject in South Africa, you have the following rights under POPIA:

• The right to be notified that your personal data is being processed;
• The right to access the personal data we hold about you;
• The right to request the correction or updating of your personal data;
• The right to request the deletion of your personal data ("right to be forgotten"), subject to lawful retention requirements;
• The right to object to the processing of your personal data, including direct marketing;
• The right to withdraw your consent at any time, where processing is based on consent;
• The right to request the restriction of processing of your personal data; and
• The right to lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact our Information Officer using the details in the "How to Contact Us" section below. We will respond to your request within a reasonable period of time and no later than one month of receiving it. We may need to verify your identity before processing your request.

Direct marketing

We may use your personal data to send you marketing communications about our Service where you have consented or where we otherwise have a lawful basis. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails, or by contacting us at privacy@driversnow.co.za. We will not process your personal data for direct marketing via electronic communication without your consent, as required by POPIA and the Electronic Communications and Transactions Act.

Cookies and similar technologies

We use cookies and similar technologies to operate and improve our Service. Further details about the cookies we use and how to manage your cookie preferences can be found in our Cookie Declaration.

Children's privacy

Our Service is not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe we have collected personal data from a child, please contact us and we will take steps to delete it.

How to contact us

If you have any questions, requests or concerns about this Policy or your personal data, please contact our Information Officer:

You can also read our Terms of Use, Code of Conduct, and Privacy Centre.